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Store Policy

Customer Care

Try to always store and transport your jewelry in its pouch and if you live in a warm humid climate a little anti humidity packet is great!

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We make all our jewelry to wear ourselves first, and, personally, we at OM for Change and our tribe of friends here in Bali and Hawaii, like to never take our jewelry off; even when we jump off a boat, go to yoga, get massages, or play in the sand; and our jewelry still stays nice and shiny for a few months of very serious abuse.  

 

This said: if you want to have it last much longer: 

Keep salt or chlorine pool water, perfume and other sprays and lotions and perfume away from your jewelry (these elements can discolor metal parts). 

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This doesn’t apply to our Gold, Silver & Rose Gold filled Surf Bangles: they are made to withstand swimming in the sea or the pool:  making sand castles on the beach, detoxing in saunas & steam baths, mud and body scrub treatments, and heck: even clam digging and pitching tents at festivals!!!

 

If they ever do pop open, which can happen if you put them on or take them off in haste, not to worry, the gold dust won’t fall out, just use a drop of strong glue glue shit again pinch it closed with a snack clip or a your hands around a cloth holding it shut a few moments, and Voila!

 

If you do want to take the bangles on or off, we recommend you soap up your hands and then put them on or take them off, coconut or baby oil is great too and will make them slip on SO much easier !  

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If you wish to bring back the shine to a piece that has tarnished metal that hasn’t been harmed by the things mentioned above:  then use a small silver polishing cloth or non-abrasive silver polish. 

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Bringing back the sparkle to gemstones is easy and very effective. Place a small amount of washing up liquid on a soft clean tooth brush and gently brush the stone from all angles.

 

When buying pieces from us with gemstones or crystals be sure to charge them up at the next full moon!

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Following these tips can keep your jewelry in top condition for many years to come!

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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To complete your return, we require a receipt or proof of purchase.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we will give our address to send the item back.

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Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Wholesale Inquiries

Payment Methods

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Please contact to discuss your requirements for wholesale stock availability and pricing.

- Credit / Debit Cards

- PAYPAL

- Offline Payments

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